Digital Assistant Terms and Privacy

The terms that apply when you use the chat window and our digital assistant, and how your conversations are processed and stored.

This text explains the terms that apply when you use the chat window and our digital assistant Deniz on www.kaynaksaclar.com, and how your correspondence is processed. Our Privacy Notice and Terms of Sale continue to apply to shopping on the site, and this text supplements them.

1. What the digital assistant is

Deniz is a digital assistant built with superintelligence (SI) and specially trained for our store. By superintelligence (SI) we mean artificial intelligence language models developed by third-party providers. Deniz is not a human and answers your questions in writing, based on the information on our site.

You can ask to speak with a customer representative at any time. If no representative is online, you can leave a message for our team.

2. Nature of the answers

The assistant’s answers are for information. The assistant can make mistakes or give incomplete information.
For prices, stock, delivery and payment, the information on the product page and the documents you confirm when ordering prevail. What the assistant writes is not, on its own, a binding offer or commitment.
Shade and quantity suggestions are estimates and do not guarantee a result. For matters of hair and scalp health we recommend consulting a specialist.

3. Data we process

Conversation content, meaning the messages you write and the topic you choose.
Files you attach (photos and PDFs).
Page and preference details, meaning the address of the page where you started the chat, language, delivery country and currency.
Member details. If you are signed in, your name and order details are linked to the conversation so that we can answer correctly.
Contact details. The name and e-mail or phone number you enter when leaving a message for our team.
Technical records, meaning timestamps and a hashed connection identifier kept to prevent abuse.

4. Transfer to superintelligence (SI) providers

So that the assistant can produce an answer, your messages, the conversation history and the page, preference and member details above are sent to the provider operating the SI model. The provider we use today is OpenAI. Providers such as Anthropic and Google may also be used in the future, and the providers in use are kept up to date on this page. Their servers are located abroad, so your data is transferred outside your country.

Files you attach are not sent to SI providers. Only our team sees them.

5. Our service provider

The chat window and the digital assistant infrastructure (Doosi) are operated by our service provider Dreamspot. Conversations and files are stored on the servers of this infrastructure and are seen only by authorised members of our team.

6. Recording and retention

All correspondence with the assistant and with customer representatives is recorded to improve service quality, follow up your requests and keep the conversation secure. Conversations and files are kept for [TO BE COMPLETED: retention period].

Do not share card numbers, card security codes, passwords, identity numbers or health information in the chat. Our team and our assistant will not ask you for them.

8. Acceptance

By continuing the chat you confirm that you have read this text and accept that your correspondence is processed as described here. If you do not accept, you can reach us without using the chat at [email protected] or +905325005729.

9. Data controller and your rights

The data controller is CÜNEYT OKUR (BOSTANCI MAH. BAHÇELERARASI SK. ÇINAR APT. NO:23 İÇ KAPI NO:7 KADIKÖY/İSTANBUL - TÜRKİYE). The legal bases for processing your personal data and your rights are set out in our Privacy Notice. You can send your requests, including deletion of your conversations, to [email protected].

10. Changes

This text may be updated. The current version is always published on this page.

Last updated 1 October 2026